- Accounts are
charged at the rates listed above, with
auto-increments occurring as each level is
reached. At the end of each calendar
month, all accounts are reset to the
minimum plan (2GB for residential plans,
20GB for a business plan) and a tax
invoice for the previous month is emailed.
residential plan will be locked or
suspended if the total volume exceeds
200GB in a calendar month. This is to
ensure that a runaway bill (bill shock)
does not occur. This suspension can be
removed on application and is replaced
with a simple 50c/GB excess charge.
and Business: The standard unit cost is $120. The High Gain Unit cost is $220. As a guide, the Standard unit can be used up to about 5Km from the tower.
The standard cost is $540. The High Gain unit cost is $900.
These charges will be fully refunded if
the installation fails to meet acceptable
standards in the first two months.
Additional charges may be incurred if wiring
changes are required but these will be
addressed on site with the proprietor.
- Data speeds
are set to the following theoretical
maximum data rates :
- A best
effort of 20Mbps download and 5Mbps
upload for Residential plans.
- A best
effort of 30Mbps download and 20Mbps
upload for business plans,
- A committed
data rate (CDR) of 30Mbps download and
20Mbps for enterprise plans.
These rates may burst to a maximum of
55Mbps depending on network availability.
The normal caveats apply with all of these
data speeds - there are many factors
beyond our control which will ultimately
affect these data rates, however these
rates are offered as an indicitive guide
to the maximum capabilities of our
To Use ozspeedtest and Soul Communications as a Sydney test site click here:
comparison purposes the minimum cost over
24 months for the residential plan is
($110 + 24 * $32.95) = $900.80.
We do not have any minimum commitment
- Ownership of
the equipment remains with Shoalhaven
Internet at all times. You are responsible
for the external Radio transceiver and the
associated power supply on your property,
just as you are responsible for connection
equipment for other services such as
power, phone and gas. If the equipment is
accidentally damaged or lost, you may be
charged for the repair or replacement.
Customers are required to use a power
surge protection device to help protect
your own equipment as well as our radio
equipment. In rural areas, lightning
strikes are common!! It is advisable to
take precautions and unplug the equipment
from the mains power supply during
electrical storms or if you are away from
home for an extended period.
- Our common
terms and conditions are available here.